1. Information We Collect
LumenHorizon collects information in several ways when you use our lead generation services:
Information You Provide
- Contact information (name, email, phone number, address)
- Business information (company name, industry, website)
- Campaign preferences and targeting criteria
- Payment and billing information
- Communications with our support team
Information We Collect Automatically
- Website usage data and analytics
- IP addresses and device information
- Browser type and operating system
- Referral sources and page views
- Campaign performance metrics
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our lead generation services
- Creating and managing your advertising campaigns
- Processing payments and managing billing
- Communicating with you about your account and services
- Analyzing campaign performance and optimizing results
- Complying with legal obligations and preventing fraud
- Developing new features and services
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including:
- Advertising networks and platforms
- Payment processors
- Analytics and tracking services
- Customer support tools
- Cloud hosting providers
Legal Requirements
We may disclose information when required by law or to protect our rights, including:
- Compliance with legal processes or government requests
- Enforcement of our Terms of Service
- Protection against fraud or security threats
- Protection of the rights and safety of our users
4. Lead Data Protection
We take special care to protect the personal information of leads generated through our platform:
- Lead information is only shared with the client who purchased the lead
- We implement strict data security measures to prevent unauthorized access
- Lead data is retained only as long as necessary for service delivery
- We comply with applicable data protection regulations (GDPR, CCPA, etc.)
- Leads have the right to request removal from our systems
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure payment processing through PCI-compliant providers
- Regular backups and disaster recovery procedures
6. Your Rights and Choices
You have several rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies.
Data Portability
You can request a copy of your data in a structured, machine-readable format.
Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
Marketing Communications
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Marketing cookies for advertising optimization
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
9. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Retained while your account is active
- Campaign data: Retained for performance analysis and optimization
- Lead information: Retained according to client agreements
- Financial records: Retained as required by law
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: